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CX Monthly
MON 27 JUL | CASHLESS PAYMENT
Stamford Bridge (Chelsea) follows global trend to move to fully-cashless payment
Stamford Bridge (Chelsea) follows global trend to move to fully-cashless payment

Multiple benefits to for both the customers and the clubs by eliminating paper transactions

One of the key recommendations of LaLiga’s Customer Experience Committee (CXC) is for the clubs to transition to 100% paperless tickets over the next three years.  There are so many benefits to for both the customers and the clubs by eliminating paper transactions.  The next step we hope to see across the league is to follow Espanyol’s example, and replace cash or physical bank or credit cards with digital wallets (and, ultimately, biometrics).

Read more HERE

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