CX Monthly

Mediacom’s study offers hard data that uncovers the cold, hard realities we are all facing due to the pandemic, but is filled with clear evidence that content, engagement, gaming, eSports, and tech are opening new doors of opportunity.  We think the themes set forth in this report are spot on:

1. Adapt & Modify
2. Content Alternatives
3. Human Connection
4. Virtual Alternative

 

We also note a part of the report dedicated to the digital age of disruption, driven by three major forces:

1. Technological Innovation
2. The Engagement of New Demographics (a subject that G2 has obsessively focused on in our exchanges with LaLiga and its clubs)
3. The Globalization of Interests

 

This is a fabulous report – read it HERE.