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    5G Connectivity and CPA App
    WED 01 DEC|DIGITAL ENHANCEMENT
    5G Connectivity and CPA App

    CPA’s app is best-in-class

    Patriot One: Weapon Detection
    WED 01 DEC|RETHINKING SECURITY
    Patriot One: Weapon Detection

    CPA is one of the first new arenas to introduce Patriot One.

    OVG’s Creative Partnerships Leveraged Favorable Debt Financing
    WED 01 DEC|SALES
    OVG’s Creative Partnerships Leveraged Favorable Debt Financing

    LED screens activate sponsorships, tell stories, and create aesthetics

    Diversifying Hospitality
    WED 01 DEC|PREMIUM SEATING
    Diversifying Hospitality

    CPA has a variety of suites and club, both big and small.

    Rethinking Arena Design and Layout
    WED 01 DEC|CONCOURSE CIRCULATION
    Rethinking Arena Design and Layout

    Spaces that feel more like an airport or shopping center

    Amazon “Just Walk Out”
    WED 01 DEC|FOOD & BEVERAGE
    Amazon “Just Walk Out”

    The Future of Concessions

    The World’s First Net Zero Carbon Arena
    WED 01 DEC|SUSTAINABILITY
    The World’s First Net Zero Carbon Arena

    One of the most lucrative arena naming rights deals in the world

    Climate Pledge Arena (Seattle, WA, USA)
    WED 01 DEC|INFRASTRUCTURE CASE STUDY
    Climate Pledge Arena (Seattle, WA, USA)

    Last month, Seattle’s much-anticipated new Climate Pledge Arena opened.

    Cryptocurrency is Popular for a Reason
    THU 30 SEP|FINANCIAL INVESTMENT
    Cryptocurrency is Popular for a Reason

    As was touched on earlier, cryptocurrency is really a cultural movement

    Using Blockchain for Ticketing
    THU 30 SEP|TICKET SALES
    Using Blockchain for Ticketing

    Benefits of using blockchain and NFTs

    Packaging Tickets and NFTs
    THU 30 SEP|TICKET SALES
    Packaging Tickets and NFTs

    Bundling NFTs with tickets or merchandise

    Crypto and Sports Betting
    THU 30 SEP|ADDITIONAL REVENUE
    Crypto and Sports Betting

    Recently, Wyoming became the most recent US state to legalize sports betting.

    Paying Players in Cryptocurrency
    THU 30 SEP|CURRENCY
    Paying Players in Cryptocurrency

    Only as of last year, a few prominent proffesional athletes are now getting paid in Bitcoin

    Using “Fan Tokens” to Engage Supporters
    THU 30 SEP|FAN CONNECTIVITY
    Using “Fan Tokens” to Engage Supporters

    Fan Tokens, a type of NFT gain fans access to club benefits

    From an unheard-of anomaly to a multi-billion-dollar industry
    THU 30 SEP|DIGITAL ASSETS
    From an unheard-of anomaly to a multi-billion-dollar industry

    Over the next decade, it’s expected to nearly quadruple.

    USA 2nd division USL experiencing stadium boom
    TUE 31 AUG|AFFORDABLE FAMILY ENTERTAINMENT
    USA 2nd division USL experiencing stadium boom

    USL provides a first-class fan experience at a price that millennials and families can afford.

    New York’s new UBS Stadium to feature 1000 electric vehicle charging stations
    TUE 31 AUG|POWER
    New York’s new UBS Stadium to feature 1000 electric vehicle charging stations

    One of the largest electric vehicle charging sites in the United States

    Critical infrastructure must include both physical and cyber security
    TUE 31 AUG|CYBERSECURITY
    Critical infrastructure must include both physical and cyber security

    A solution to protect its critical infrastructure and ensure a consistent experience for fans and spectators

    Sports venues transforming to leisure destinations
    TUE 31 AUG|LEISURE
    Sports venues transforming to leisure destinations

    Fan-centric tech and sustainable design driving economic returns

     

    Four Tech Infrastructure Trends
    TUE 31 AUG|TECH
    Four Tech Infrastructure Trends

    SportTechie story perfectly predicts what’s next

    Blueprint for successful stadium development
    TUE 31 AUG|STADIUM DEVELOPMENT
    Blueprint for successful stadium development

    KPMG report provides useful “roadmap” for new builds and renovations

    Not all infrastructure is “tech”
    TUE 31 AUG|SEATING
    Not all infrastructure is “tech”

    NFL 49ers introduce living room seating

     

    Dallas Cowboys take steps to improve stadium cellular coverage
    TUE 31 AUG|CONNECTIVITY
    Dallas Cowboys take steps to improve stadium cellular coverage

    Other venues utilize neutrality to assure shared access for all carriers.

     

    Infrastructure, the focus as City Football Group ‘Raises $650M’
    TUE 31 AUG|STADIUM BUSINESS
    Infrastructure, the focus as City Football Group ‘Raises $650M’

    Investment in infrastructure projects

    Stadium as a platform:
    TUE 31 AUG|STADIUM AS A PLATFORM:
    Stadium as a platform:

    A new model for integrating venue  technology into sports business. 2016 Deloitte Report

    Boost LaLiga
    TUE 31 AUG|STADIUM INFRASTRUCTURE
    Boost LaLiga

    As has been widely reported, LaLiga’s partnership with CVC,“Boost LaLiga,” will provide the clubs with significant funding for new stadium infrastructure and modernization projects.

    The End of the Road for Surveys?
    WED 28 JUL|EFFECTIVENESS OF SURVEYS HAS DIMISHED
    The End of the Road for Surveys?

    Surveys have consistenly been the go to method of gathering consumer info over the last 15-20 years.

    Is Safety the New Norm for Customer Experience?
    WED 28 JUL|IMPORTANCE OF HEALTH AND SAFETY
    Is Safety the New Norm for Customer Experience?

    One major change in the post COVID world is the importance of health and safety.

    Training for Customer Service Empathy:
    WED 28 JUL|A CULTURE WHERE THE CUSTOMER IS THE HIGHEST PRIORITY
    Training for Customer Service Empathy:

    Customer service employees need certain character traits that make them right for the job.

    How work atmosphere impacts customer service
    WED 28 JUL|HEALTHY WORK ENVIRONMENT
    How work atmosphere impacts customer service

    Negative employee experiences can translate into poor customer service